Research Portfolio
Do you ever find yourself seeing the vision but not knowing the steps to get there? Excited by potential yet burdened by the choices you need to make?
My goal as a researcher and facilitator is to help you understand your audience and build better experiences.
The following case studies demonstrate how I empower teams to go from ambiguity to clarity and progress.
0-to-1 Strategic Research for Udemy’s for AI-Powered Learning Tools
Problem Space: In 2024, Udemy began to pivot to becoming an “AI-powered skills learning platform,” igniting debate amongst consumers and concerns from instructors on the platform. This lead to a growing need for research to understand how to strategically introduce these innovative capabilities.
Research Impact:
– Illuminated a crucial point that the ability to trust the AI Assistant is a critical need for adoption by learners
– Empowered Udemy to navigate a controversial feature launch by building relationships with instructors and identifying their key concerns and questions in the GenAI space.
– Enabled the team to invest more effort into improving prompt/recommendation quality
Rippling Dashboards Exploratory Research
GitLab Navigation & IA Redesign
GitLab – System Usability Scale Survey Research
Workshop Facilitation
I help people think divergently, co-create, and resolve critical issues that block progress.
Research-to-Strategy Workshop
Turn customer research into actionable recommendations and prioritized product opportunities.
AI Experience Discovery and Evaluation Workshop
Explore how people typically interact with, trust, and adopt AI experiences.
Identify where AI can genuinely create customer value.
Uncover usability, engagement, and interaction problems in the product.
Additional Services
- customer journey mapping
- design thinking sessions
- strategy sessions
- stakeholder alignment
- issue prioritization
